My father is signing up for a new insurance company and I wanted to reach out to you guys and see if you have any opinions about this company. So far from the small correspondence that I’ve had with them I am not impressed. I was asked by Insurance agent “Franco” to send a copy of my drivers license since I wanted my car to be under my father’s insurance plan as well. What I was uncomfortable with was the fact that Franco was asking me to send it to his personal email address. I asked him for the official company’s email address and he proceeded to give me his gmail address. I sent it per my father’s request but still uneasy about the situation I looked up their official website.
As you can see from the screenshot they actually misspelled the Centerville location’s address. I expressed my concern about their company thus far on the Facebook page (which apparently shows a rating of 4.5/5 stars) and minutes later my thoughts were deleted. No message in response to my concerns just deleted. I looked up their company name under the Better Business Bureau and apparently they are NOT a credited BBB company and with that being said they are also graded F. (http://www.bbb.org/houston/business-reviews/insurance-auto/ai-united-insurance-agency-in-houston-tx-90019096/) I fear that this company does NOT care about their customers at all but are just looking to cash in from individuals that simply want to save money. Your thoughts?
So even though it no longer showed on their main Facebook Page, AI United Insurance Agency did contact me and let me know that they will fix the typo on the website and that they will have the regional manager contact me. They apologized and ensured me that they appreciate the feedback.
A couple of hours later a manager did contact me Naveed was his name. He apologized for his employee’s actions as far as not being able to accommodate my concern regarding the email issue. He went on to explain that they should have given me the option to fax over my identification if I did not feel comfortable emailing it. He tried to explain why the company is using a gmail email address (which I immediately couldn’t help but think it was BS) he assured me that it was on the most secure business server and the reason why they do not have an email directly linked to their website is because they do not use outlook. (WHAT?!) I told him that did not make any sense to me because how can a reputable company not be able to use their own domain as their email address?
OK so I’m no programmer or science technology major or anything but I know enough about computers that I do not need to use outlook to receive emails that are directed to an email address associated with a specific domain name. Anyway, I didn’t want to deal with it anymore. My father already signed the papers for the insurance, I didn’t want to press the issue so I politely excused myself from the phone call and ended it at that.